The Datatex approach
A look at the company's aims and methods.
When Datatex came into being in 1987 it brought together two sets of expertise: the first was that of a group of textile management consultants, highly familiar with the sector's working practices; the second was that of an established software house, specializing in ERP - enterprise resource planning - solutions.
Their aim was to build an ERP application for the textile and apparel sector that would adapt itself to the working practice of each company - rather than forcing users to adapt their processes to the application.
Their second aim was to develop a service model going well beyond the simple delivery of a software package - a long-term commitment to creating software solutions for the textile and apparel sector with extended life-cycles that grow and support the user's changing business operations through the years.
Building the solution
Fundamental to the excellence of a Datatex software solution is a rigorous approach to the design and implementation of each customer installation.
The process begins with careful analysis of the customer's organizational structure. For customers who want to use the adoption of a new ERP system as an opportunity to optimize their business processes, Datatex works with specialist textile consultants Rovetex and other partners to provide specific expertise on business process re-engineering.
Once the analysis is complete and the functional specification has been drawn up, installation begins. Depending on the customer’s IT resources, the project management approach may range from turnkey software solutions, with minimal involvement of customer personnel, to installations carried out largely in-house under the guidance of Datatex technical staff and partners.
On-time and within budget
Delivering solutions within the cost and timeframe agreed with the customer is an absolute priority. Datatex has an excellent track record in this respect.
A solution that grows
As business expands and new IT technology becomes available, a Datatex software solution grows with the customer, smoothly and reliably. Substantial resources are invested in product development and testing to ensure that the addition of a new function or the transition to a new platform are quick and trouble-free.
Service and support
Datatex provides three levels of support for customer installations. A round-the-clock Help desk and remote intervention facility enables most issues to be dealt with immediately. On-site support is provided by the Datatex network of system partners, present in 14 countries, and staff from Datatex regional offices.